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FCK ‘em If They Can’t Take a Joke: The Art of the Brand Apology

by Kelly Sarabyn “My new goal is not to explain jokes.” In 2015, the Internet’s mob mentality trained its ire on Tina Fey, demanding an apology for a perceived racist […]

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Message isn’t a Binary Choice

By Hannah Landers Ladies of the world, rejoice: PepsiCo recently announced that it is creating a line of snacks just for you. No longer will women have to abstain from […]

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Why Xerox Died

How Brand Story Can Keep a Company Alive By Kelly Sarabyn  Offices everywhere are at the end of an era: after 112 years as an independent company, Xerox has reached […]

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The Thirst is Real: Diet Coke’s Struggle to Attract Millennials

By Lindsay Cottman Diet Coke is in the throes of an identity crisis. Faced with consistently declining sales, Coca-Cola announced the introduction of four new fruit flavors to maintain its […]

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Alexa, Show Me the Best Super Bowl Ad

By Kelly Sarabyn The Super Bowl is not only the largest televised event on the planet — it’s one of the rare times when viewers actively tune in to watch […]

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Where Are All the Toys “R” Us Kids?

They Grew Up, But Where Are Their Toys “R” Us Kids? By Zach Kliger “The greatest toy store there is” has decided to shutter 182 outlets across the country — […]

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That New HQ Isn’t For You

Gilded Corporate Palaces Are the Ultimate Rejection of Customer Focus By Ed Lynes One of the nation’s most prominent tech companies is in the market for a second headquarters. They’re […]

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You Are the Company You Keep: How to Form Effective Brand Partnerships

By Kelly Sarabyn  Since the days of Aesop, people have been evaluating others by the company they keep. Successful businesses certainly recognize this as they are notoriously choosy about which […]

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It’s Mall About Experience

Consumerism to Community: Saving America’s Struggling Shopping Malls   By Hannah Landers Across America, holiday decorations are being packed up and returned to the attics where they live ten months […]

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Put Your Customer in the Driver’s Seat

Ford Knows the Customers They Want — And They’re Willing to Toss Them the Keys   By Kelly Sarabyn For passionate drivers who wanted to add the 2017 Ford GT […]

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