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May 7, 2019

Don’t Mail It In: Find Your Brand’s Perfect Partner

By Hannah Landers Well-read environmentalists can now wear their passion on their sleeves—literally. In a partnership with environmentally conscious retail brand Everlane, The New York Times has released an assortment […]

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Mar 21, 2019

Hitting the Sweet Spot: When to Get Your Story Straight

By Hannah Landers At the height of the early 2000s American cupcake craze, Crumbs Bake Shop appeared poised to take the cake. What began in 2003 as a joint venture […]

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Feb 7, 2019

Seeking Scale? It’s About People, Not Process

By Julia Aspen New York City’s yellow cabs are a universal symbol of urban transportation. A person stepping to the curb, raising their hand, and hailing a taxi is an […]

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Nov 16, 2018

Find Your Constant and Pivot with Purpose

By Hannah Landers The scene is familiar in any popular bar on a weekend night: the crowd is four-or-five people deep, and there’s a single bartender trying to keep up […]

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Sep 28, 2018

A Case for Taking the Long Road

By Lindsay Cottman Famed operatic soprano Beverly Sills used her vocal talent to sing, and to impart wise words, once musing that “there are no shortcuts to any place worth […]

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Sep 13, 2018

Decide to Disconnect: Knowing the Limits of Your Brand Story

By Hannah Landers ModCloth, Moosejaw, and Walmart; one of these things just doesn’t belong — or so it would seem initially.   ModCloth peddles well-made women’s clothing that comes in whimsical patterns and vintage silhouettes, while Moosejaw has built its […]

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Jul 20, 2018

Why Reed Hastings Didn’t Build a Faster Horse

By Zach Kliger Henry Ford’s famous, and possibly apocryphal quote about faster horses is often cited in arguments against the customer-driven experience. For over a century, these words have stirred unending […]

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Jul 5, 2018

Mary Jane Goes Mainstream

Cannabis’ New Story is a Lesson in Defining New Markets   By Lindsay Cottman The cannabis industry is growing like a weed. Recreational marijuana’s progress along the path of state-by-state […]

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Mar 22, 2018

Collaborative Cultures Cultivate the Cheesiest Concepts

Flamin’ Hot Cheetos Shows the Janitor May Be Your Next Product Leader By EM Ricchini In the years since they entered the market in 1992, Flamin’ Hot Cheetos have transcended […]

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Feb 15, 2018

Why Xerox Died

How Brand Story Can Keep a Company Alive By Kelly Sarabyn  Offices everywhere are at the end of an era: after 112 years as an independent company, Xerox has reached […]

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