Does Your Organization’s Story Precede Its Reputation?
by Zoe Grant What made you pledge four years of your life to a college? Maybe you were intrigued by its academic prowess, or perhaps you were hoping to join […]Continue Reading
Navigating crises comes down to culture-focused leadership
Satya Nadella transformed Microsoft’s ‘hardball’ culture (and its boosted share price) by Jeromey Lloyd and Logan Krum 2021 was a tough year for Activision Blizzard. The gaming giant—formed by […]Continue Reading
To Go Green, Brands Must First Go Deep on Brand Alignment
Greenwashing can reveal a lack of alignment around a brand’s true values by Kaylyn Sidle Consumers are quickly realizing that individual efforts to fight Earth’s escalating social and ecological crises […]Continue Reading
If Your Brand is Customer-First, Then Why Am I Still on Hold?
Maybe it’s time to admit that it’s not pandemic-related: most brands really just don’t care about their customers by Ed Lynes This past year, millions of Americans spent their […]Continue Reading